8 December- A Contact Centre for commercial customers, established at GTSOU has been launched after the test period, and provides informational and advisory support to both current and potential customers of natural gas transportation services.
The Contact Centre operates seven days a week and provides assistance in dealing with the GTSOU Information Platform as well as advice on commercial issues in English and Ukrainian. By contacting the Contact Centre, customers of GTSOU can now obtain the information on how to conclude a natural gas transportation agreement, gain access to the Information Platform and register EDS, establish financial guarantees, submit nominations/renominations, generate allocations, register EIC codes and etc.
The Contact Centre is staffed by five qualified specialists working on a full-time basis. The project was realized as part of the company’s development strategy implementation, which provides for the introduction of modern services for GTSOU customers.
“At the moment, over 700 companies are the customers using natural gas transportation services. Some 78 of them are non-resident companies. It is exactly for the support of current and future customers, that this Contact Centre was established,” said Yevhen Todorov, Commercial Director of Gas TSO of Ukraine. “We not only introduce new attractive services for our customers, such as short-haul or capacity allocation through the auctions, but also develop convenient services. The key principles of the GTSOU Contact Centre are transparency, informational value, equal approach and the focus on customer needs”.
The Contact Centre was launched in test mode in July. It is now fully staffed and works every day.
The strategy of GTSOU envisages continuous improvement of customer services, taking into account the best European practices. Hence, for the further development of the Contact Center, it is planned to open omnichannel communication support offering text messengers, hybrid chat and the like.